Terms & Conditions

 

GENERAL TERMS AND CONDITIONS

This General Terms and Conditions regulate the relationships between SKIN DISTRICT 2 EOOD in their capacity of authorized importer and Bulgarian partner of L’Occitane (herein after referred to as L’Occitane citane.bg) of the one part and users of the Internet sire and of services placed on domain bg.loccitane.com  (herein after referred to as website or Internet site). These Terms and Conditions are binding for all users, who, by clicking on every object, link or button, located on the Internet site of L’Occitane  (except for the link to this General Terms and Conditions) agree to, fully accept and undertake to comply with these General Terms and Conditions;
Internet site www.bg.loccitane.com  is part of SKIN DISTRICT 2“ EOOD.
 
SKIN DISTRICT 2“ EOOD is a company registered under the Act of Commerce of Republic of Bulgaria, registered in the Trade register maintained by the Registry Agency with Unified ID code 203385667, main office and registered address: 1463 Sofia, 10 Tzar Petar str.  
 
The company has got the following mailing address, including for receiving of complaints and information from customers: 1463 Sofia, 10 Tzar Petar str.  
L’Occitane  has got outlets in Sofia city: Sofia, 62 Vitosha Bulevard, tel. 02 988 01 09 ; Sofia 48 Sitnyakovo Bulevard – Serdika Center, ground floor, tel. 02 841 28 22.

SKIN DISTRICT 2“ EOOD as owners of the site give you the right to download and review all materials published only for personal use, and not for commercial purposes. It is necessary to comply with and to respect all copyrights and the respective references. It shall be forbidden to modify the materials published on the site in any way, and also to distribute them publicly, to copy and to provide them for any public or commercial purpose. Using of published materials on the site in other Internet sites shall be prohibited. The service provided by the site shall be valid in the Republic of Bulgaria only. 

SIGNING UP

CONFIDENTIALITY OF INFORMATION

LIMITATION OF LIABILITY

ORDERING

PROBLEMS RELATED TO ORDER PROCESSING

PRICE

MODIFICATION OF THE PRICE

WITHDRAWAL FROM THE AGREEMENT

RIGHTS AND OBLIGATIONS ACCORDING TO THE CONSUMERS PROTECTION ACT

DELIVERY TERMS AND CONDITIONS

HOW TO PLACE AN ORDER

METHODS OF PAYMENT AND REFUND

DEFINITIONS USED IN THIS GENERAL TERMS AND CONDITIONS

 

 

 

SIGNING UP

In order to sign up, you have to fill in your e-mail, as well as your first and last name, phone number, address, birth date and a unique password for your personal profile. Upon a successful registration and storage of your details in the system, every time when the website loads you will be able to change your personal details.  By clicking on “Order” you make electronic statement within the meaning of the Electronic Document and Electronic Signature Act, thus confirming that you are aware of and agree to this present Terms and Conditions.

 

CONFIDENTIALITY OF INFORMATION

Personal data provided by you to L’Occitane  will be used solely and only for serving you as a customer  –  for processing and delivery of the order, getting into contact with you, for receiving information about new products, special promotions, upcoming events and greeting cards for your birthday. L’Occitane  guarantees that your personal data will not be disclosed to third persons, neither they will be used for any purposes other than the described above. This information is protected by the Personal Data Protection Act. and the General Data Protection Regulation (GDPR) for all EU countries that enters into force on 25.05.2018,

 

LIMITATION OF LIABILITY

SKIN DISTRICT 2“ EOOD  their suppliers or third persons shall not be held liable under no circumstances for any damages whatsoever, but not only damages from lost profit, from loss of information or any other  losses arising out of the use, impossibility to use or the result of use of the e-shop. Provided that the use of e-shop, or of products offered thereby, by you results in causing of damages, YOU shall bear full liability and shall cover all expenses related to the repairing of the caused damages.
 

ORDERING

You can browse through our website www.bg.loccitane.com and discover all our products. Place your order by calling our customer service number: +359 888 362 378 .
Products purchased on the websitebg.loccitane.com  are not intended for subsequent sale.

 

PROBLEMS RELATED TO ORDER PROCESSING:

The following are possible problems related to order processing:

  1. One or more of the ordered items is not available; in this case a representative of bg.loccitane.com  will contact you as soon as possible;
  2. The delivery/billing address is incomplete or incorrect;
  3. Incorrect email address and/or telephone number provided for contact with the customer.

In case of problems related to the shipment through bg.loccitane.com  fault, we will be liable for all occurring additional expenses. The customer shall cover any additional costs provided that they can be held liable for their occurrence.

PRICE

The final due amount is a sum of all individual products ordered by you plus the cost of shipment. All items are quoted with VAT inclusive.

 

MODIFICATION OF THE PRICE

L’Occitane  shall have the right to modify prices at any time without being obliged to notify the customers thereof in advance. The user shall be obliged to pay the price as quoted on the website at the time of placing of the order. In case of possible technical errors when publishing the information, bg.loccitane.com L'Occitane shall have the right to refuse the fulfillment of the order without being liable to pay a compensation in any way to the consumer, except for refunding of the money already paid by the customer, if applicable.
Reduced prices shall be quoted by displaying the new price under the previous price, which should be crossed out.

 

WITHDRAWAL FROM THE AGREEMENT

 
On the grounds of Art. 50 of the Consumer Protection Act, every customer shall have the right to withdraw from the agreement (purchase of a cosmetic or of another product) within 14 days which shall start as from the day of receipt of the product. For this purpose the subject of the transaction must be in its original packing, with no signs of use or damages to the goods. In case of withdrawal from the agreement the consumer should notify the seller within 14 days by filling in and sending the withdrawal form on the seller’s website.
Where the customer chooses to exercise their right of withdrawal from the agreement, they have to send the items back at their expense or to deliver them in person at the seller’s outlet without unjustified delay and within 14 days as from the date on which they have notified the seller of their decision to withdraw from the agreement. The deadline shall be regarded as complied with if the customer has sent or delivered the items back to the seller in person before the expiration of the 14-day term.
The seller shall have the right to refuse to refund to the customer the money paid thereby, provided that the returned items are with damaged original packaging and/or have got signs of use and/or the items are damaged. In this case the seller shall notify the customer without any delay that they do not accept the withdrawal and that the customer may receive the goods back upon paying the cost of shipment.
According to the provision of Art. 57, item 5 of the Consumer Protection Act, the buyer’s right of withdrawal from a remote agreement or from an agreement concluded outside the outlet shall not apply to agreements for supply of sealed goods, which are being unsealed upon their delivery and cannot be sent back because of reasons related to hygiene or health protection. Accordingly, the seller shall keep their right not to accept the customer’s right of withdrawal for such items, even if it is made within the term specified in this present General Terms and Conditions.

 

RIGHTS AND OBLIGATIONS ACCORDING TO THE CONSUMERS PROTECTION ACT

1. A description of product major characteristics is provided on the website thus presenting the respective product.
 
2. The prices of items are displayed on the website presenting the respective product.
 
3. The cost of shipment IS NOT INCLUDED in the price of goods. It is quoted separately on the order page and shall be added to the total price of the goods thus calculating the grand total to be paid. The price of goods is VAT inclusive.

There is no extra cost charged for using the provided communication options with us.
The delivery options are described below.
Upon receipt of the shipment you have to check the content of the package for compliance of the goods with the order. In case of discrepancy between the received goods and the ordered items, L’Occitane shall replace the items at their expense, with no extra charge for the Customer. In case of missing goods ordered by the Customer, bg.loccitane.com L’Occitane may offer alternative products of the same price. Should the Customer refuse the replacement of products,bg.loccitane  L’Occitane  shall refund the amount paid thereof.
 

DELIVERY TERMS AND CONDITIONS

In order to place an order please call our customer service phone number: +359 888 362 378 our employee will ask you about your information needed to make the delivery. The order can only be payed cash upon delivery.  

 

Delivery-related problems

If the delayed or early delivery respectively after or before the time span preferred by you is not because of reasons caused by you, repeated delivery shall be at the expense of the site.
In case of required second visit by a courier regarding your order which is due to reasons through your fault, you should cover the cost of the repeated delivery. Reasons through your fault can be your absence or the absence of a person authorized by you to receive the goods and to make the payment, when it is arranged to be made cash.
 

Delivery time

All deliveries will be distributed by SPEEDY delivery service company.

 

HOW TO PLACE AN ORDER

You can place an order by calling our customer service phone number +359 888 362 378 .

 

METHODS OF PAYMENT AND REFUND

1. Cash payment upon delivery – cash on delivery
The deliver will take from 1 to 3 days as from the date of order. The goods shall be paid on delivery by a courier.
Couriers – SPEEDY
Free delivery for orders exceeding BGN200.00

DEFINITIONS USED IN THIS GENERAL TERMS AND CONDITIONS

  1. “User” means every person having loaded on the used hardware the Internet site of bg.loccitane.com L’Occitane
  2. “Ordering customer” means a user having signed up on the Internet site, who is  choosing products from the e-ship,  providing information and initiating the order, whereby they are doing so on their behalf.
  3. “Consignee” means a natural person or a legal entity which may be different from the ordering customer and who shall receive the ordered products at the address specified by the ordering customer.
  4. “Order” means individual order placed by the respective user through their own profile for purchasing of goods from www.bg.loccitane.com subject to compliance with this present General Terms and Conditions.
  5. “Services” means all actions carried out by SKIN DISTRICT 2 EOOD for and/or regarding offering, sale and delivery of goods through this site.
  6. “Trader” means SKIN DISTRICT 2 EOOD in their capacity of e-shop owner.
 
bg.loccitane.com L’Occitane  may amend this General Terms and Conditions at any time and after each amendment the publishing date shall be updated. The user shall have the obligation to visit the General Terms and Conditions page from time to time to review it for possible amendments thereof.
This present General Terms and Conditions are applicable as of  25.05.2018.